General FAQ

SIAM Online Customer Services

How can I contact SIAM?

We're here to help! If you need to get in touch with us, you can reach us by mail or phone, with the information below. 

Office Address: 
SIAM, 3600 Market Street, 6th Floor, Philadelphia, PA 19104-2688
Office phone: +1-215-382-9800
Toll-free: 800-447-SIAM (US and Canada)

Why do I need to log into my SIAM account?

You will need to log into your SIAM account to become a member, renew your membership, register for a conference, subscribe to a journal, or update personal information. Logging into your account ensures that online transactions will be processed securely in compliance with the latest payment card industry guidelines and that you will be charged the lowest rate to which you are entitled for any SIAM products or services.

How do I log into my SIAM account?

You will need either your SIAM username and password or the email address in your SIAM membership/account record.

Follow these easy steps:

  1. Go to SIAM online customer service portal
  2. Log in using your SIAM username and password
  3. If you don’t know your SIAM username and password:
    1. Click on “Forgot Password”
    2. Enter your email address and click on “Continue” button
    3. You will receive an email containing a link where you can create a new password

How do I know if I already have a SIAM account?

If you have ever been a SIAM member, attended a SIAM conference, or purchased a SIAM publication, you probably already have a SIAM account. If you are not sure:

  1. Go to SIAM online customer service portal
  2. Click on "Forgot Password?"
  3. Enter your email address and click on "Continue" button
  4. You will receive an email containing a link where you can create a new password
  5. If your email does not exist in the SIAM database:
    1. Contact Customer Service if you believe you do have an existing account in the SIAM database
    2. Create a new account by selecting "Home" at the top of the page and then clicking on "Create Account"

How do I cancel a SIAM Activity Group membership?

  1. Log into SIAM Online Customer Services as described above
  2. Click on "My Renewal" in the menu bar
  3. Click on the "Edit Activity Group" button
  4. Uncheck any activity group you do not wish to renew
  5. Click on "Continue" buttom at bottom of page

How do I add a SIAM Activity Group membership?

A. While renewing SIAM membership

  1. Log into SIAM Online Customer Services
  2. Click on "My Renewal" in the menu bar
  3. Click on "Edit Activity Group" button
  4. Add check to additional activity groups
  5. Click on "Continue" button at bottom of page

B. At a time other than while renewing SIAM membership

  1. Fill out this form
  2. Click on "submit" button at the bottom of the page

Payment Information

How can I pay for my membership, book, or journal subscription?

SIAM accepts payment in U.S. dollars via checks, money orders, Western Union money orders, wire transfers, and credit cards (VISA, MasterCard and American Express).

Mail payments to: SIAM, 3600 Market Street, 6th Floor, Philadelphia, PA 19104-2688

Fax payments to: +1-215-386-7999

Secure online ordering is available at: SIAM Online Customer Services (for membership and journals) and SIAM Bookstore (for books)

SIAM also accepts Wire Transfers. Please contact Customer Service for more information.

If you wish to pay by Western Union money order, please make the order payable to SIAM, ATTN: Lauren Steidel and email this information:

  • Your name and SIAM ID number (if known)
  • The 10-digit MTCN code given to you by Western Union
  • The payment date
  • The amount paid
  • The reason for the payment

Individual SIAM Membership

What is the cost of SIAM membership and what is included in membership?

Membership options, prices, and a list of benefits are available on our website here. You may enroll in any of our activity groups for $10 each and you will receive discounts on books, journal subscriptions, and conferences.

Will I receive a receipt?

Individual Membership receipts are automated and are sent via email. However, if you prefer a printed receipt by mail or by fax, please send your request the Membership team.

How can I renew my membership?

You will receive renewal notices via email and in the mail. You may renew online or return the renewal notice along with check, money order, or credit card information via mail or fax. For other renewal payment options, such as wire transfer, email Membership.

How do I get a free student membership online?

If you quality for a free student membership (attend a SIAM academic member institution or belong to a SIAM student chapter), you must have a current education record in your online account.

  1. To check or add this information, log in, roll over “My Account” at the top of the page and select “Employment, Education and Interests.”
  2. If the education record is not current, click on “Add Education” and complete all information requested.
    1. To ensure that you will qualify for a free student membership, when filling in the name of the Institution in your education record, be sure to select a name from the drop-down box rather than typing in the name. You will know that you have selected the name from the drop-down box if it appears in all caps. If the name of the institution includes lower case letters, go back and select the name from the drop-down box.
    2. If you already have an education record, confirm that the entry for “Institution Name” is in all caps. If it is not, click on “edit”, and select the name of your institution from the drop down box.
  3. If the “Student Chapter Membership” is not current, click on “Add/Update Chapter” and select your chapter. Click “Continue” at the bottom of the page and complete the process of joining.

Academic and Corporate Membership

What are Academic memberships?

Academic memberships are offered to universities and libraries. There are several Academic membership option packages; specific information and an enrollment form (in PDF format) are available online. Each option includes subscriptions to a variety of SIAM journals and discounts on SIAM books.

Electronic access to the journals included in the package is included without charge. However, you must submit an Online Journals Subscription Agreement to SIAM.

What are Corporate memberships?

The Corporate membership package includes subscriptions to all of SIAM's journals and it includes book and conference discounts, as well. Specific information and an enrollment form are available online.

Electronic access to the journals is included without charge. However, you must submit an Online Journals Subscription Agreement to SIAM.

Journal Subscriptions

What journals does SIAM publish and where can I obtain information about them?

SIAM publishes 18 mathematical journals, and our newsjournal, SIAM News.

When do SIAM subscriptions begin?

Subscriptions to SIAM journals are sold on a calendar year basis and delivery costs are included in the subscription price. Airmail is an additional charge.

Does SIAM offer discounts to journal subscriptions?

Journal subscriptions are offered at a discounted rate to individual, academic and corporate members. SIAM also offers standard discounts to agents. Please contact us for more information.

Can I order copies of individual journal articles?

You may purchase a PDF copy of any SIAM journal article. Please go to our digital library and identify the journal, issue and article that you are interested in. When you try to display the PDF, you will be asked if you wish to purchase a copy. Enter your credit card information and the article will be emailed to you. If you have any problems contact us.

Can I order individual, back volumes of SIAM journals?

Back volumes and issues are available (see price list). Individual, Academic and Corporate members receive discounts as well as agents.

How much time should I allow before placing a claim for missing issues of a journal?

Issues are shipped to subscribers as soon as they become available. We ask our customers to allow six to eight weeks for delivery in North America and three to six months for overseas delivery. A claim should be submitted if you receive issues out of sequence. Claims for missing journals are gladly considered when they are submitted within six months of the date of issue.

What is the SIAM policy regarding the receipt of damaged subscription journals?

Replacement of damaged journals will be considered if the journals are returned promptly to SIAM. Returns must include a copy of the packing slip and a written reason for the return.

    General FAQ

    General FAQ

    SIAM Online Customer Services

    How can I contact SIAM?

    We're here to help! If you need to get in touch with us, you can reach us by mail or phone, with the information below. 

    Office Address: 
    SIAM, 3600 Market Street, 6th Floor, Philadelphia, PA 19104-2688
    Office phone: +1-215-382-9800
    Toll-free: 800-447-SIAM (US and Canada)

    Why do I need to log into my SIAM account?

    You will need to log into your SIAM account to become a member, renew your membership, register for a conference, subscribe to a journal, or update personal information. Logging into your account ensures that online transactions will be processed securely in compliance with the latest payment card industry guidelines and that you will be charged the lowest rate to which you are entitled for any SIAM products or services.

    How do I log into my SIAM account?

    You will need either your SIAM username and password or the email address in your SIAM membership/account record.

    Follow these easy steps:

    1. Go to SIAM online customer service portal
    2. Log in using your SIAM username and password
    3. If you don’t know your SIAM username and password:
      1. Click on “Forgot Password”
      2. Enter your email address and click on “Continue” button
      3. You will receive an email containing a link where you can create a new password

    How do I know if I already have a SIAM account?

    If you have ever been a SIAM member, attended a SIAM conference, or purchased a SIAM publication, you probably already have a SIAM account. If you are not sure:

    1. Go to SIAM online customer service portal
    2. Click on "Forgot Password?"
    3. Enter your email address and click on "Continue" button
    4. You will receive an email containing a link where you can create a new password
    5. If your email does not exist in the SIAM database:
      1. Contact Customer Service if you believe you do have an existing account in the SIAM database
      2. Create a new account by selecting "Home" at the top of the page and then clicking on "Create Account"

    How do I cancel a SIAM Activity Group membership?

    1. Log into SIAM Online Customer Services as described above
    2. Click on "My Renewal" in the menu bar
    3. Click on the "Edit Activity Group" button
    4. Uncheck any activity group you do not wish to renew
    5. Click on "Continue" buttom at bottom of page

    How do I add a SIAM Activity Group membership?

    A. While renewing SIAM membership

    1. Log into SIAM Online Customer Services
    2. Click on "My Renewal" in the menu bar
    3. Click on "Edit Activity Group" button
    4. Add check to additional activity groups
    5. Click on "Continue" button at bottom of page

    B. At a time other than while renewing SIAM membership

    1. Fill out this form
    2. Click on "submit" button at the bottom of the page

    Payment Information

    How can I pay for my membership, book, or journal subscription?

    SIAM accepts payment in U.S. dollars via checks, money orders, Western Union money orders, wire transfers, and credit cards (VISA, MasterCard and American Express).

    Mail payments to: SIAM, 3600 Market Street, 6th Floor, Philadelphia, PA 19104-2688

    Fax payments to: +1-215-386-7999

    Secure online ordering is available at: SIAM Online Customer Services (for membership and journals) and SIAM Bookstore (for books)

    SIAM also accepts Wire Transfers. Please contact Customer Service for more information.

    If you wish to pay by Western Union money order, please make the order payable to SIAM, ATTN: Lauren Steidel and email this information:

    • Your name and SIAM ID number (if known)
    • The 10-digit MTCN code given to you by Western Union
    • The payment date
    • The amount paid
    • The reason for the payment

    Individual SIAM Membership

    What is the cost of SIAM membership and what is included in membership?

    Membership options, prices, and a list of benefits are available on our website here. You may enroll in any of our activity groups for $10 each and you will receive discounts on books, journal subscriptions, and conferences.

    Will I receive a receipt?

    Individual Membership receipts are automated and are sent via email. However, if you prefer a printed receipt by mail or by fax, please send your request the Membership team.

    How can I renew my membership?

    You will receive renewal notices via email and in the mail. You may renew online or return the renewal notice along with check, money order, or credit card information via mail or fax. For other renewal payment options, such as wire transfer, email Membership.

    How do I get a free student membership online?

    If you quality for a free student membership (attend a SIAM academic member institution or belong to a SIAM student chapter), you must have a current education record in your online account.

    1. To check or add this information, log in, roll over “My Account” at the top of the page and select “Employment, Education and Interests.”
    2. If the education record is not current, click on “Add Education” and complete all information requested.
      1. To ensure that you will qualify for a free student membership, when filling in the name of the Institution in your education record, be sure to select a name from the drop-down box rather than typing in the name. You will know that you have selected the name from the drop-down box if it appears in all caps. If the name of the institution includes lower case letters, go back and select the name from the drop-down box.
      2. If you already have an education record, confirm that the entry for “Institution Name” is in all caps. If it is not, click on “edit”, and select the name of your institution from the drop down box.
    3. If the “Student Chapter Membership” is not current, click on “Add/Update Chapter” and select your chapter. Click “Continue” at the bottom of the page and complete the process of joining.

    Academic and Corporate Membership

    What are Academic memberships?

    Academic memberships are offered to universities and libraries. There are several Academic membership option packages; specific information and an enrollment form (in PDF format) are available online. Each option includes subscriptions to a variety of SIAM journals and discounts on SIAM books.

    Electronic access to the journals included in the package is included without charge. However, you must submit an Online Journals Subscription Agreement to SIAM.

    What are Corporate memberships?

    The Corporate membership package includes subscriptions to all of SIAM's journals and it includes book and conference discounts, as well. Specific information and an enrollment form are available online.

    Electronic access to the journals is included without charge. However, you must submit an Online Journals Subscription Agreement to SIAM.

    Journal Subscriptions

    What journals does SIAM publish and where can I obtain information about them?

    SIAM publishes 18 mathematical journals, and our newsjournal, SIAM News.

    When do SIAM subscriptions begin?

    Subscriptions to SIAM journals are sold on a calendar year basis and delivery costs are included in the subscription price. Airmail is an additional charge.

    Does SIAM offer discounts to journal subscriptions?

    Journal subscriptions are offered at a discounted rate to individual, academic and corporate members. SIAM also offers standard discounts to agents. Please contact us for more information.

    Can I order copies of individual journal articles?

    You may purchase a PDF copy of any SIAM journal article. Please go to our digital library and identify the journal, issue and article that you are interested in. When you try to display the PDF, you will be asked if you wish to purchase a copy. Enter your credit card information and the article will be emailed to you. If you have any problems contact us.

    Can I order individual, back volumes of SIAM journals?

    Back volumes and issues are available (see price list). Individual, Academic and Corporate members receive discounts as well as agents.

    How much time should I allow before placing a claim for missing issues of a journal?

    Issues are shipped to subscribers as soon as they become available. We ask our customers to allow six to eight weeks for delivery in North America and three to six months for overseas delivery. A claim should be submitted if you receive issues out of sequence. Claims for missing journals are gladly considered when they are submitted within six months of the date of issue.

    What is the SIAM policy regarding the receipt of damaged subscription journals?

    Replacement of damaged journals will be considered if the journals are returned promptly to SIAM. Returns must include a copy of the packing slip and a written reason for the return.

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