SIAM Welcomes New Staff Member

The SIAM team is excited to introduce a new staff member.

Dana Wright, Customer Service Representative

Dana comes to SIAM from Clarivate, formerly known as ISI/Thomson Reuters, as member of the production department. Her career began with 10 years filing legal documents in the Philadelphia Court of Common Pleas, U.S. Federal Court, U.S. Bankruptcy Court, Superior Court of Pennsylvania, Philadelphia Criminal Court, and the Supreme Court of Pennsylvania. Dana then transitioned into web design as a web editor for an all-sports website for 14 years, and the assistant web master for Quadratec, before joining Clarivate.

Dana’s responsibilities as part of the customer service team include answering customer inquiries, updating internal databases, and assisting with conference registrations.

Q: Why are you excited to be working at SIAM? 

A: I appreciate the sense of a tight-knight community.

Q: What part of SIAM’s mission statement do you connect with? 

A: I like connecting with customers and doing my best to assist them.

Q: Why do you think STEM is important?

A: STEM is the driving force of progress both good and bad. I hope to see more STEM programs targeting underserved communities.

Q: What is one thing that most people do not know about you?

A: I can’t think of anything. I’m pretty boring.

Q: How does Customer Service team benefit the SIAM community?

A: Customer service is here to provide customers with information regarding our products, answer questions, and to help solve problems in the most satisfactory manner.